This site provides lots of free information to help you make use of a wide variety of free and open source tools and resources. However there are times when you may need a hand in getting things to work they way you want them to, in such cases you may wish to make use of our 'on demand' remote support and advice service.Whilst we will use reasonable amounts of skill and care to resolve problems you have referred to us, there may be circumstances beyond our control which prevent us from solving your problem using our remote support and advice service.
We will handle individual queries via email, Skype or Google Hangout and these will be charged at our standard rate of £30 per hour, rounded up to the nearest hour.
In the event that it is not possible to solve your problem, we will discuss alternative solutions with you such as on site help or training wherever it is practical to do so.
We depend on the information you give us to operate this service; such information must be as complete and accurate as possible to allow us to effectively solve your problem.
Sometimes we may ask you if we can record our conversations for our records, your permission will always be sought before this takes place and a digital copy of the recording will available to you should you want one.
This seeks to provide you with the confidence that your job will be done on time, in a professional manner, with care and skill.
It also outlines what you can expect from us and what we expect from you in return.
Whilst we will use our best efforts to minimise disruption to your systems and processes, we cannot be responsible for any unforeseen consequences of our services.
We cannot be responsible or liable to you in relation to any service regarding any:
Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.
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